WHO WSTP Training of Trainers (ToT) – Managers – English Course Materials Reference Manual and Workbook for Managers Training Manual for Managers Course Content Lessons Status 1 Introduction 2 ToT Core - 1. Introduction to Wheelchair Service Training Package 3 ToT Core - 2. Wheelchair Service Training Packages 4 ToT Core - 3. Practice Delivery Sessions 5 ToT Core - 4. Preparing for Diversity 6 ToT Core - 5. Adult Learning 7 ToT Core - 6. Preparation Time 8 ToT Core - 7. Presenting and Facilitating 9 ToT Core - 8. Communication Skills 10 ToT Core - 9. Knowledge of Guiding Documents 11 ToT Core - 10. Audio-Visual Tools and Equipment 12 ToT Core - 11. Feedback 13 ToT Core - 12. Managing Group Dynamics 14 Introduction to Managers 15 A1 - What is appropriate wheelchair provision? 16 A2 - Service Delivery 17 A3 - Managers who lead change 18 B1 - Accessing Services 19 B2 - Facilities and Equipment 20 B3 - Range of Appropriate Wheelchairs 21 B4 - Align Personnel 22 B5 - What does a wheelchair service cost? 23 C1 - How do you know if your service is working? 24 C2 - Managing Demand 25 C3 - Planning follow-up 26 C4 - Planning for Financial Sustainability 27 Putting it all together